Frequently Asked Questions and Policies
If unsure about anything, please feel free to contact us with the Messenger link in the browser, or send an e-mail to firstname.lastname@example.org
In-stock orders are shipped out in the order they are received, and should ship out within 2-3 business days. Some delays may occur, so if you have a deadline or will be moving in the near future, make sure to mention it in the order notes.
$17 flat rate. Free shipping over $200.
All shipments within Canada are sent via Canada Post Expedited Parcel with tracking, with exception of single small items that would fit in rigid mailers (acrylic stands/keychains). A shipping discount/rebate may apply to these small items. Contact us for a shipping quote if ordering one or two small items like this.
$21 flat rate. Free shipping over $200.
Small shipments (under 90cm/36" and 2kg) are sent via Canada Post Tracked Surface, while large shipments are sent via Canada Post Expedited Parcel with tracking.
Single small items (acrylic stands/keychains) may be eligible for reduced rates, please contact us for a shipping quote, or else a shipping rebate may be applied to the order afterwards.
**Surface mail has been suspended for the time being, due to significant delays.
$24 Canada Post Small Packet Air Mail (no tracking) for small packages (up to 90cm/500g). This will typically cover a few small accessories or blind boxes, up to about a Nendoroid, or a single 1/8 scale figure. If unsure, please contact us and we can estimate this for you.
$45 Canada Post Air Mail (no tracking) for medium packages.
*Please contact us for Large orders, as overseas shipping can get quite expensive.
Do you have a physical store?
> As of yet, we do not have a physical storefront, only online sales for the time being. This store started out selling at conventions, but of course once everything locked down, we had to transition to online sales.
Are orders charged when they are placed, or when the order is ready to ship?
> Orders are charged when they are placed, as we do not have a system that can manage pre-authorizations or split orders at the current time.
What happens if I purchase pre-order items with different release dates?
> Pre-order items in a single order should be kept within a 2 consecutive month window when being purchased. Each order includes only one shipment, so the order will be held until all items have arrived in stock. Special exception applies to some large orders.
Can I purchase in-stock and pre-order items in the same order?
> Preferentially, no. As each order only includes one shipment, We would have to wait for all of the items to arrive before shipping, and since we do not have much space to store orders, it is impractical for us to hold a lot of items to wait for orders to arrive in full. We are hoping to upgrade to a better platform in the future that will automatically separate these orders.
The release date for an item has passed, is it coming soon?
> Lately, a lot of figures have been getting significantly delayed. With over 1000 products on the site, it is very difficult to keep the release dates updated for them all. If there is a specific figure you are curious about, feel free to contact us and we can look to see if there are updates from our distributor!
Pre-orders are non-refundable
Due to the nature of small business, refunded orders take a large toll on operating costs, and create excess stock situations, where we already have a very limited amount of storage space at the moment. Some smaller orders may see some lenience, but it is up to the buyer to make certain of what they want to purchase.
Any order cancellations will be subject to a 5% restocking fee.
We cannot guarantee boxes will arrive in perfect condition due to overseas shipping. If you have concerns about package condition, please contact us prior to ordering and we will check the product for package defects. If we discover any significant damage or broken seals, if it is not already noted in the product listing, we will contact you prior to shipping. We take care to ensure items are packed safely and securely.
If products arrived damaged or have missing/incorrect parts, contact us immediately and we will work to resolve the matter to the best of our ability. Some manufacturers require the customer to contact them directly, such as GoodSmile.
Do NOT open a PayPal claim to get a refund.
If you for any reason need a refund processed, please contact us first so we can better assist you and more easily process the refund. PayPal claims bypass our order system and create inventory, billing, and accounting discrepancies. However, if you are unable to reach us through e-mail, Messenger or phone after 2 days, feel free to create a claim.